CUFX - Involving service users in evaluation

Details from: http://www.ces-vol.org.uk/index.cfm?pg=369&archive=false&offset=1

This course covers how to consult and involve service users effectively in monitoring and evaluation.

Participants look at why they should involve users, who their users are and what their organisation needs to consider before starting to involve users. Participants will have the opportunity to explore the different levels of user involvement in evaluation, from feedback, to consultation and beyond. Participants also discuss good practice around user involvement as well as the possible barriers to and benefits of involving service users in evaluation.

Is this course for you?

You will benefit most from this course if you:

are planning to engage users in various aspects of monitoring and evaluating your services
have a basic understanding of monitoring and evaluation (this is desirable but not essential).

Course aims

By the end of the course participants will:

be aware of some of the benefits of increasing user involvement in evaluation
be aware of some of the barriers to increasing user involvement in evaluation and ways around these
recognise the different levels of user involvement in evaluation
have gained practical knowledge and ideas about how to increase the involvement of users in evaluation.

Course outline

9.45	Registration and refreshments
10.00	Introduction
10.15	What is user involvement?
11.15	Tea and coffee
11.30	Getting started
12.30	Lunch
1.30	Who are your users?
2.45	Tea and coffee
3.00	Barriers and benefits
3.45	Questions
4.00	Participatory course evaluation
4.30	End

website: http://www.ces-vol.org.uk/index